quality title

Our Vision

We are the Top-runner of analytical laboratories.
Our certificates are the best choice for practical global use.
Our quality is based on the deep knowledge, diverse experience and good technology.
Our quality consists of consistent quality control system from sample reception to the issue of certificates.
In addition, we practice training programs and PDCA cycle for daily analytical activities.

The head of Quality System Committee
Executive Director Hiroko Suzuki

QUALITY PRINCIPLES

The High Quality test data

The most important for the analytical service is precision.
We started quality assurance design in our organization about 30 years ago.
The first step was internal quality control and equipment maintenance, and now all of our laboratories are certified by ISO9001.
Many analytical methods are certified and evaluated by ISO/IEC17025.

In addition, our laboratories are certified by GLP (Medical devices and Pesticides) & GMP (Drugs and Medical devices) regulations.
(CERTIFICATION &ACCREDITATION)

Our aim is providing high-quality data to our clients in various fields. We have been continuing to improve our reliability.

To provide the reliability data

STEP

01

Client

STEP

02

Reception

arrow

Reception

reception

As soon as we receive a sample, we register it in our computer system.Each sample is recognized with eight digit unique number and barcode on the sample label.
Photos of the sample records the current conditions.
The electronic data of the order information is sent to our laboratories.

close
close

STEP

03

Traceability

arrow

Traceability

traceability

Laboratories section personnel also check the order information and samples.

close
close

STEP

04

Method Control

arrow

Method Control

method control method control

We select the analytical method according to the purpose of clients. Each method is validated and verified by ourselves.

close
close

STEP

05

Sample Control

arrow

Sample control

refrigerator

Storage condition is indicated on the sample label.
We keep the sample in a
temperature-controlled refrigerator or freezer to meet requirement of the assays.

Sample preparation for analysisAccording to the matrix, a sample is prepared by the appropriate method.
We develop techniques to prepare various types of samples.

sampling
close
close

STEP

06

Reference Standard Control

arrow

Reference Standard Control

referencestandardcontrol

Every reference standard has the management number for traceability.

close
close

STEP

07

Apparafus Control

arrow

Apparatus Control

ApparafusControl

In order to meet requirements of clients, we have a variety of analytical instruments.
Every apparatus has the management number.
We achieved the total equipments control plan (DQ, IQ, OQ, PQ).

close
close

STEP

08

Internal Quality Control

arrow

Internal Quality control

analytical

Our personnel are well trained and qualified for all analytical service. To avoid crossing samples, we use the barcode on the sample label. Internal quality control system using reference materials and recovery tests confirms quality of our tests.

analytical analytical
close
close

STEP

09

Test Report

arrow

Test Report

method control

The test data certified by the section head of laboratory are transmitted electronically to the section of analysis documentation. We issue the report and send it to the client.

close
close

STEP

10

Client

The PDCA cycle of a Quality system

Plan

Quality policy(Our goal)

Training program

Do

Laboratory management
(Sample control / Apparatus
control / Reagent control /
Traceability)

Control of documents
and records

Training

reception

We have the annual training program. The textbook and the trainer is designated by the Training Committee. Also each section has the OJT training program. Our laboratory manager confirms the skills and knowledge of personnel by skill evaluation test.

close
close

Check

Internal audit

reception

Based on ISO9001 quality management system, the head of Department of Quality Assurance submits an annual audit plan. The trained members audit all sections and confirm the conditions of quality management system.
If nonconformity is found in the audit, a corrective action is done as soon as possible.
PDCA cycle develops our Quality control system.

close
close

Internal quality control
Proficiency testing Information

From client

reception
close

ACT

Corrective and preventive action
Quality System Committee
Management review

P

Plan

Quality policy(Our goal)

Training program

D

Do

Laboratory management(Sample control / Apparatus control /
Reagent control /Traceability)

Control of documents and records

Training

reception

We have the annual training program. The textbook and the trainer is designated by the Training Committee. Also each section has the OJT training program. Our laboratory manager confirms the skills and knowledge of personnel by skill evaluation test.

close
close
C

Check

Internal audit

reception

Based on ISO9001 quality management system, the head of Department of Quality Assurance submits an annual audit plan. The trained members audit all sections and confirm the conditions of quality management system.
If nonconformity is found in the audit, a corrective action is done as soon as possible.
PDCA cycle develops our Quality control system.

close
close

Internal quality control
Proficiency testing Information

From client

reception
close
close
A

Act

Corrective and preventive
action Quality System
Committee

Management review